On Tuesday, November 9th of 2010 I placed a small order for some personal checks from vistaprint.com. The reason for my order was both obvious and not so obvious. Obviously I had run out of checks but I also really really needed new ones due to my upcoming settlement on a home on November 30th. Since Vistaprint had given me a 50% off coupon upon changing my address via the Postal Service I thought that I would give them a shot.
Boy was that a mistake.
The first trouble occurred when I tried to explain to them that I needed my new checks delivered to my mother’s address. They explained that sending the checks to an address different then the one on the actual check would be some sort of security breach and was not possible. Apparently they didn’t get the whole part about me MOVING.
I finally settled on buying a small amount, 25, and getting my mom’s address on them. No biggie, right? I placed my order and chose a shipping rate that would get my checks to me by November 23rd.
November 23rd has come and now gone. Its November 24th and, having checked with my mother, have still not received my checks. What to do? House settlement in less than a week!
I just got off the phone with Vistaprint and, after a discouraging conversation with their telemarketing rep, have not had my issue resolved. The woman told me that their website calculates shipping rates based on calendar days but in the “checking world” their dates are based on business days. Are you freaking serious? You can’t build a website that can accurately tell me when my order is going to be coming? And the icing on the cake… they have absolutely no way to track my shipment because they have no tracking number for it! What kind of hodge podge business are they running?
Needless to say, I am discouraged. They offered to refund me my order as well as expediting an order to me that would arrive in 7-10 days (oooh, but is that calendar days or business days? They’re probably not even sure) which is NO HELP.
I will never ever be using Vistaprint again and no else should either!